We would like to take a deeper dive into this message to assist you. In order to do this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information.
For TurboTax online:
1.Go to the black panel on the left side of your program and select Tax Tools.
2. Select Tools below Tax Tools.
3. A window will pop up which says Tools Center.
4. Select Share my file with Agent.
You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
For TurboTax desktop:
1.Select Online menu
2.Select Send Tax File to Agent.
3.A pop-up message will appear, select Send.
4.Reply back with the Token Number.
@barry429144
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