@DawnC,
First, the fee that I paid for e-filing is indeed a fee for e-filing. I paid $50 plus tax for e-filing my two state returns (HI and ND; not NC, as you incorrectly stated). Since I was unable to e-file my HI state return, per my request, Intuit has already refunded the associated fee ($25 plus tax). For your information, so that you don't incorrectly repeat what you said to me to others, the purchase price of TurboTax is what we pay to use the software to prepare the returns. There are plenty of additional fees from Intuit when you have multiple state returns. For me, fees for an additional state return plus e-filing the two state returns.
Regarding the actual issue, last week, I spent over 2 hours on the phone with multiple TurboTax specialists. They were nice, but unable to resolve the problem. In my opinion, this is a programming bug which needs to be corrected by TurboTax. Based on this thread, this issue has been around for at least two years. Based on my conversations with the TurboTax specialists, the HICR-001 error code doesn't even show up on their list of error codes. This bug needs to be bumped over to the TurboTax programmers, because it's not a "tax" problem. TurboTax seems to be unable to e-file HI returns that include a credit for taxes paid to other states (Line 11 on Schedule CR), because the other state's return isn't attached to the HI return in a way that the HI tax system recognizes and accepts it. So, HI rejects the return, even though it does appear that the HI return includes the other state's return. Based on the error description, the other state’s return simply isn’t named correctly.
Regarding your questions, of course there is an amount on HICR, Line 11. Otherwise, there would not be a problem. Yes, I attempted to e-file all three returns together. However, only the Federal and ND returns were accepted. Since TurboTax was unable to resolve the issue, I have printed and snail mailed our HI return.
