I don't recall exactly where I saw the solution, but just now I found someone else who posted a very similar question to mine. Somewhere down the thread, someone posted this, which I think is the same as what I used to solve my issue. It may or may not have been the same place I found it before.
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Try using the resolution below:
To resolve, close TurboTax and then:
- Download the TTStateCleanup.zip file and save it to your desktop or other easy-to-find location.
- Double-click to open the zip folder.
- Extract the contents of the folder to your desktop and open the extracted folder.
- Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
- Select your version (Personal or Business).
- Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
- Once the tool finishes removing the state return(s), close it and reopen TurboTax.
- Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
- If it doesn't click the State Taxes tab and download it from there.
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