Hello Amy,
Sorry for the lag in reply. I am not understanding the instructions you provided.
TurboTax Online:
Sign into your online account. - Are you suggesting an online tax filing account or simply accessing the account to FAQ and online community?
Locate the Tax Tools on the left-hand side of the screen. - Having logged into the online community/FAQ area I don't find "Tax Tools" of any drop down on the left-hand side of the screen. As a result I can't follow the balance of your instructions.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.
I have the diagnostic file generated from the desktop version of the software and the token number, but I don't find a way to send to you.
Advise.
