Hello, I am a long-time TurboTax user and never ran into anything like this. In fact, I can't seem to find ANYONE who has, but hopefully someone can shed some light on this.
I finished the Federal part of my return, and now it's time to move on to the state, in my case, California.
TurboTax seems to know this, as there is a button to click to start my California return.
When I click the button to start, a popup appears telling me I need to download the state form, and a button in that popup allows me to continue.
After clicking that button, it spins for a second or two, and then a different popup appears telling me my software is up to date, and brings me back to the page with the button to start the California state return.
When I click it, the popup returns to say that I need to download the state form.
I am caught in a loop.
START CALIFORNIA RETURN --> NEED TO DOWNLOAD CALIF. FORM --> EVERYTHING UP TO DATE
--> START CALIFORNIA RETURN --> etc. etc. etc.
There is no way to move forward!
It thinks everything has been downloaded successfully, but then tells me I must download to proceed!
Any ideas? I have tried closing the program, and rebooting my machine. No luck.
I also tried clicking the option to download a new state, but that just takes me right back into the same endless cycle.
At this point, every time I start Turbotax, I am in this cycle, and the only practical option is to quit out of it again.
Please help.
Thank you!
