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Please make sure you are using the latest version of the program and that you run all updates to the program when you log on.
If you are using TurboTax Online, open the program and select "Check for Updates" from the Online menu near the top.
If you are using a Mac, leave and reopen TurboTax. If there are any updates, you'll be prompted to download them.
Helpful Troubleshooting Tips:
- Use a wired, high-speed connection when updating. This will be more time-efficient and minimize data corruption.
- Try again if your connection drops in the middle of the update. It should pick up where it left off.
- If you're having issues updating, try a manual update.
Click here for instructions on doing a manual update.
Logging out of TurboTax and back in, changing browsers, or clearing your cache and cookies also often helps.
Click here for instructions on clearing your cache.
Click here for instructions in deleting your cookies.
Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.
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