I sit here gobsmacked that there is no way of sending a file of a significant error I have encountered to TT in an email or any textual form. The only option is to post it to the community. They have completely walled of the development group using their tax advisors as a shield. The problem is that it is not a tax problem, it is an error in the desktop program and possibly elsewhere. I spent hours on the phone with one of the tax advisors demonstrating the error and receiving their concurrence and their managers concurrence that it is an error that falsely multiples the deduction when it is transferred to the Mo state return. I spent hours on my own through trial and error determining what triggers the error. What is unbelievable that unless I allowed them to download an image of my return for the developer to use then I was told they could not forward on my issue. My wife has been a victim of three data breaches in the last ten years, Target, The U.S. Governments and a major hospital chain. The best way to keep your data safe is minimize the places it exists outside your hands.
TurboTax Premier has a significant error that when data is imported from one financial institution, it alters the amount of a deduction from a different financial institution when it is transferred to the Mo state return (This error could exist in other states as well, I have no way to determine that). This results in a deduction being tripled on my state return. The error in this case amounts to a false reduction of almost $7000 in Mo state income. By going back to pervious returns I have determined it has been doing this for two years prior as well.
Has anyone gotten around this issue of TT completely walling off the development group?
I have created a three page Word document that goes through what conditions are required to trigger the error and what financial institutions imported data is involved. I go through the sequence in detail and how it manifests itself. Yet I sit here without anyway of being able to send this file to them.
I understand why they would not want their developers to sit and listen to some taxpayer moan about their taxes, but that is not what this. I am not looking for some conversation or Atta boys from TurboTax. Just a place to send the email and a receipt that it has been received. As a retired design engineer I would have loved for anyone to bring this level of detail to a problem so it could readily be recreated. But yet I sit here unable to and blocked from doing so.
