Thanks for responding but if you read the long post above, you'll see I contacted Customer Service 4 times (over 8 hours on the phone) with conflicting information each time and still no solution. Spending hours on the phone to repeatedly clear my cookies and cache or "our server is having issues, wait a few days" does not solve this issue.
This week I will be un-installing, getting a refund and looking at TaxAct to file taxes as its clear Turbo Tax Customer Service is not familiar or not been trained in how to resolve this ongoing issue.
