We can look at this further with a diagnostic file (copy of your tax return with all of your personal information removed) that is experiencing the issue. You can send one by following the directions below. Thank you! @rondelamarter
TurboTax Online:
- Sign into your online account.
- Locate the Tax Tools on the left-hand side of the screen.
- A drop-down will appear. Select Tools
- On the pop-up screen, click on “Share my file with agent.”
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token Number in a reply to this post.
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and
- Select “Send Tax File to Agent”. This will generate a message that a diagnostic copy will be created.
- Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number as a reply to this post.
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