Thank you for asking. Once the state down load is available (please check turbotax for specific dates).
Please try again. I my case the State program actually down loaded. However that did not fix the loop as the window for the state in Tubotax was stilled grayed out. Then if the “fix of using the state removal Tool” has been tried. Please consider calling customer service. ( When calling customer sevice it helps to have the Tubotax running so they can run through the possibilities and offer suggestions on line. As well as the license key. When I ran out of fixes, I found Customer service very responsive. Please note that it can take a few hours to sort out the issues. If I remember correctly the contact number is avaible as a pulldown menu when in TurboTax.
I hope this helps
