Would you send us a "token"? A token is a 7-digit number in our database that points to a "sanitized" version of your return, that is, all the personally identifiable information is masked, so that we in the Community don't have a clue as to who you are.
This would allow us to get past your puzzling symptoms to the heart of the issue.
Online
- Log into your TurboTax Online tax return
- On the left, click on Tax Tools
- Under Tax Tools, click on Tools
- In Tools Center, click on Share my File with Agent
- TurboTax will give you a “token”, a 7-digit number
- Post the token number in this thread
- Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified
Desktop
- Open your return in the desktop product
- Look along the top and click on Online
- Click on Send Tax File to Agent
- TurboTax will give you a “token”, a 7-digit number
- Post the token number in this thread
- Be sure to add to that post “@” “billm223” (without the space in between) so that I will be notified
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