I'm putting a reply to this because this issue is still happening in Feb 2024. After about 45 minutes on the phone with tech support we finally resolved it by:
Delete and clear out any value in the field at the top (not on the form itself) where it asks you to "check" the value. Do not put in a new value, click continue. Do this for any other screens that pop up asking you to confirm information on the worksheet.
It should then tell you the item is fixed and accepted
