Appreciate the response, but I spent several hours on the phone with tech support last year and they were unable to resolve the problem. I no longer use TT.
I started getting emails regarding new posts to this thread from last year and saw the solutions proposed were not going to work. Just wanted to make it clear this issue is with the locally installed version and not the web version, so clearing the browser cache/cookies will have no effect. Some of the solutions proposed actually mix local and web versions, by first suggesting browser cache/cookie cleanup and then suggesting to download and run the TTStateCleanup.zip program.
