I initially tried calling to report the issue. The first guy I talked to was clueless and in spite of all the evidence I provided refused to acknowledge there was even a remote possibility the software was wrong. I fact he tried to convince me to make changes on the federal side to affect the state side, which was blatantly wrong and would have resulted in filing an incorrect Iowa return and an incorrect federal return. Since it was a lost cause, I ended that call and called back hoping to get someone more knowledgeable and helpful.
The second person I talked to said that there was to be an Iowa software update released on Jan 18th and suggested I wait until that came out to see if it was fixed.
The 18th came and went so I called back to get an update, the person I talked to had no idea how to find out when the software would be released. I ended that call and following a brief Google search I found the website that list the state software status.
I then thought I would post the issue here hoping that someone from TurboTax actually monitored this site and would forward to the appropriate software engineer to get an answer – so far that appears to be wishful thinking.
For me, I am fortunate to have spotted the issue and, although I am not happy to have to reenter all of my information, it appears I can end up with a correct return. I am certain there are others out there that are unaware of the issue and will not file correctly. So much for a 100% accuracy guarantee.
In your case, it sounds like a software error and much like my case, there is apparently no good way to get ahold of anyone that actually cares to look into it. Asking you to call the Iowa IRS to figure out how to work around their software issue is amazing.
