State tax filing

The confusing thing is of her 3 W2s, the MA one has Box 1 filled with her wages, and her NY and IL Box 1s are set to 0. This can't be right, her office is NYC where she lives. She didn't bother updating her Paycheck portal with her NY address instead of our MA address. How do we reconcile the Box 1 for NY that should be the primary box for her federal wages?

Thanks