When you have multiple state returns, be sure to enter the earlier part-year resident or nonresident state return first, then enter the state where you resided at the end of the year, in order to get the correct results. The state where you are currently a resident may be able to give you a credit for taxes you paid to other states.
In order for us to help troubleshoot this situation, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Online users:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
If you are using TurboTax Desktop please comment back and I will give you those instructions.
Please also see this TurboTax tips article for more information on filing returns with multiple states.
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