Thank you for the suggestion. I reached back out to them today and was able to get connected to a representative on the phone within a few minutes (no wait). The agent was very polite and did her best to help me over about 40 minutes, including going through the return with my screen being shared. Unfortunately, she was unable to find any issues she could resolve and said I'd need to talk to a tax expert to to look into it further. When she tried to transfer me to one, I got an automated message saying no experts were available and they are open 5AM - 9PM Pacific Time. The line hung up on me at that point. That happened at about 5:45PM Pacific Time, so they should have still been open. I tried to reach out to Tech Support again and it would not let me talk to a person and just said they were closed.
It seems that TurboTax advertises 5AM-9PM support but doesn't come anywhere close to meeting that. I guess my next option is try again earlier in the day tomorrow, which is difficult because I need to work during the day. Hopefully I can get lucky in getting through to the next level of support. Very frustrating experience, especially since the issue only came up after I had already paid in full. I considered deleting my CA return and creating a new one from scratch, but I'm not sure if it will let me do that without charging me again.
