Turbo Tax does not recognize New York State Government Retirement Income, and there is no way to correct it on the form. Therefore the income becomes entirely taxable (except for a $20,000 exclusion) when it should be nontaxable. There is no way to correct it on the form, and this has cost an inordinate amount of wasted time trying to fix it. This is a serious problem, and you really should refund those users who cannot work with this state software since it has to be done manually.
