Maybe the following will help:
How do I change from mail to e-file in TurboTax Online?
If you already mailed your return, don't e-file. This can cause problems with the government, including refund delays.
- In TurboTax Online, sign in to your account
- Select Tax Home in the left menu
- Scroll down to Your tax returns & documents
- Select 2022, and then select Add a State (you're not actually adding a state, this just gets you into the right area)
- Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner)
- On the Just one more step screen, follow steps 1 and 2 if you haven't already
- Select the Start button to the right of step 3
- On the Let's get ready to e-file screen, select I want to e-file
- Follow the instructions to e-file your return
