A few questions:
1. Are you using the Online product or the CD/download product?
2. When you say, "When filling out the information for my Illinois return I can enter the amount withheld but when I move to the next item the amount I entered is removed from the box." Where is this? In the W-2G interview or somewhere in the Illinois state interview? Please enter details (there aren't that many screens). Also, on exactly what screen is the amount in the box removed?
I have tested this on both the CD/download product and the Online product, and it works fine in both places. I have to assume that you are entering something different from me.
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