Well, the only way for it to be possible that "they've never heard of this problem" is if they completely ignore this forum. They tell users to post their issues here, and we have -- I posted a year ago and others weighed in to confirm -- and yet they've done absolutely nothing about it and then you call and they claim ignorance, saying you're the first one ever to report this.
Good luck to you, but at this point I've given up hope of them fixing it. Maybe it's just worth a letter to the CEO or an angry tweet at this point. They should be embarrassed, but they won't be.
