We wrote a letter to Sasan Goodarzi, CEO of Intuit, on March 8 regarding NYS Form IT-267. We received a reply email within the hour that read:
"Thank you for your email and I am sorry about your experience. I have copied the office of the president; an expert will be assigned to help you. I have also copied Varun, our TurboTax General Manager, he will have his team look into your specific situation."
After a few emails and phone calls, we received the following email from Dana McCormick, Office of the President, on March 9.
"I want to thank you for taking the time to speak with me. As we discussed, I will be your personal advocate while we address your concerns.
I did find a contact with the Product Team and asked about New York Form IT-267. I am sorry,I was hoping for a different answer but they stated that at this time none of our tax products support New York Form IT-267 and that includes ProSeries and Lacerte and well as all TurboTax products. They stated that less that 1% of New York taxpayers will need to file the form. At this time unless more people need the form they may have it in a release in the next few years. I have sent your feedback to the appropriate teams for consideration in future releases of the software. If you do not have any other questions I will move forward with closing your case with our office.
If you have any concerns regarding this matter please reply directly to this email and I can normally respond within 24 hours. You can reach me Monday through Friday from 8 AM to 5 PM Arizona time.
Thank you again for reaching out.
Respectfully,
Dana
Dana McCormick | l Office of the President | Intuit |Powering Prosperity Around the World"
We responded with a respectful letter expressing our disappointment on March 11. We have not had a reply since then.
This form will NOT be supported this year...and maybe never, according to Dana McCormick, Intuit Office of the President.
