I spent another whole day with several tech specialists ( transferred to several "higher-up" techs), and even talked to a CPA from Turbo Tax, just got off phone at 11pm. All couldn't find a way to fix it, they each repeated the steps that I have already gone through, delete W-2 and state return, restart state return, then finally admitted there was a glitch in the system, I got so frustrated, I myself was a software developer and knew if there is a bug in the code, delete and redo can't fix the issue no matter how many times you try...
I just shared my file with agent with state tax withholding changed to zero to avoid huge state tax refund. The token number is 1097243. Hope you can help to find the solution soon.
I printed out my state return and search for the withholding and found in the worksheet, the number for state tax withholding appears at line 13 "other state tax withholding" in the tax payment worksheets, if there is a way to delete this number, we probably fix the issue.
