I have not been able to duplicate the issue. However, I would like to help you get this fixed. Are you receiving an actual e-file rejection or stuck in a smart-check loop? If you provide a token, I'll gladly review the return and provide a workaround if needed. To provide a token, follow these steps:
In TurboTax Online, go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
In TurboTax CD/Download versions, go to the black panel on your screen and select Online.
- Scroll down and select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
Reply to this thread with your Token number.
We will then be able to see precisely what you are seeing, and we can determine what exactly is going on in your return and provide you with a resolution.
@KLHKona
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