State tax filing

Why hasn't my IT-204LL payment been debited from my bank account that was scheduled for 3-3-23? I have a screen shot that reflects this payment is scheduled. Turbotax is now forcing me to either buy other software or pay a tax professional to file this form for my 5 businesses using Turbotax. I have been questioning this for 2 weeks and all Turbotax can offer is someone intermittently monitoring the community providing information that is not on point. How can you not have a method to speak with someone to solve the product's failures. Filing a paper copy is not an option without a penalty in NY. 


@PatriciaV