It appears you are both new members, and I wonder if you signed up as a member before doing this?
I've been a member for years, and just did this new payment method successfully. I had to login to do it, but I didn't have any of the issues you had. Unfortunately I found out this year there is no free phone support with TT anymore. If you're lucky someone will know the symptom you had and the fix.
Sorry it's not much help.
