This is a follow-up post. I called customer service at Turbo Tax the following day, and this time got a very helpful person. I was getting concerned because the calls before seemed to be "dropping" after the call connected. But this time it was good - so don't give up hope. I know it's busy now. Anyway, I understood his name to be Judy, and he just took the time needed to look up the answer as to why my credit card - like so many other people's credit cards on the Community - were not being accepted by the Turbo Tax software. He gave me the 'override' which did fix the problem. once I put his 'override' in, which appeared to allow the software to bypass the glitch, the credit card was then accepted. All was good after that. I let Judy know how helpful he was and that it was very much appreciated. Thank you also to Turbo Tax for also having lines open during the weekends as we got closer to the filing deadline. And Thank you again to Judy, for going the extra distance to find out how to get past that apparent Turbo Tax software issue. It's much appreciated.
