I'm using the desktop (Mac) version. I now spent the past 6+ hours on calls with "customer service" to try and diagnose why the system is not taking my credit card (in fact, not taking any of 4 cards I tried, all having plenty of available credit for this $25 fee). Each agent had minimal knowledge of the issue or resolution, and just kept me on hold, transferred the call (back into the wait que, etc). No one could clarify why the system wouldn't process the $25, nor any suggestion on where/how to escalate or otherwise resolve.
Finally, after seeing a link in the payment process area for Help with payment, I found a Pay By Phone screen and called the 877 #. After another 40 minutes with a rep saying they didn't know how to handle pay by phone, he just transferred me to another rep, who, after I explained the problem for the 8th time today, he found the right screen and entered the Serial # I have him from the Pay By Phone screen. He then gave me the Confirmation Code which allowed me to finally proceed and e-file my state return. Hopefully this info will be of some help to other TT customers having similar issues paying the (stupid) $25 state filing fee (we shouldn't even be charged this fee to begin with) - - suffice it to say this has been one terrible, frustrating Turbo Tax experience!!!
