It would be helpful to have a TurboTax ".tax2022" file for the return that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop:
- Go to the top Menu Bar and select Online
- Select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see exactly what you are seeing, so we can determine what exactly is going on in your return and provide you with a resolution.
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