There are a number of reasons why your NYS refund may need further review.
- The process is taking longer than it usually does.
- A review for an amendment and information
- More information may be needed
If the status changed from "Under Review, to "Your return has not yet been processed", that's a good sign. It means that the review has been completed and has been sent for processing. The processing hasn't been completed yet, however. For more information regarding this review and the status of your return, I recommend that you contact the NYS Department of Taxation and Finance.
You can contact their personal income tax phone line at (518)457-5181. 8:30 am - 4:30 pm
To check your refund status 24/7 you can call (518)457-5149.
