It depends. If you are talking about the Illinois property tax credit, please read this FAQ that give complete information about the credit. especially the Federal Adjusted Gross income limitations as well as the eligibility to take the credit.
If you meet the requirements after reading the FAQ, you claim the credit when you prepare your illinois State return. Scroll to the section titled Take a look a Illinois Credits and taxes>property tax credit. If you have made entries here, be sure you answered all questions correctly to receive the credit.
If you haven't made any entries in this section, you will need to complete it to receive the credit. All four of these questions need to be answered yes before you qualify for the credit including the county and Property Index Number(PIN).
This credit is also non-refundable meaning you may not had enough Illinois taxable income to take advantage of this credit because there was not enough tax liability to offset the credit against.
These could be some of the reasons why you haven't received this credit.
@erndisney
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