Carissa
Did you test the link/path you provided in your post? When I clicked on the word "here" it took me to a page where I clicked on "TurboTax Download." Then a list of steps drops down. The first one says "go to our contact us page." When you click on that there is no place to "select your product & edition, ask your question, then select continue." It just displays the general TT phone number, which all of the posters in this string can affirm is of no value.
Please reply with a specific agent name and direct number we can each call to arrange for refund of our state online filing fees.
Or of course you can just take the standard TT approach and ignore this request. That will confirm that I need to find another tax software option next year.
