State tax filing

I agree with KyleP1. The instructions for getting specific help don't work (in spite of what Joann44 claims).  Would be nice if a knowledgeable TurboTax rep would join this string and offer us specific explanations as to what the issue is and how/when it will be resolved.  Also to confirm that each of us will get our state filing fee refunded once the issue if fixed and our state filings have been accepted.