Opps, posted only the subject. In Federal Tax section of my return when I try to download from my financial institutions all I get is a blank pop-up window and if I click on the help section the pop-up window takes awhile to populate bur then it locks up and won't let me enter anything in the search.
I have tried the following:
- Countless hours on the phone with TT representatives who were prompt to answer and very professional but had no clue why I was having the problem. Tried many of their ideas but none worked.
- Used Windows 10 and Microsoft Edge (here help section wouldn't populate the pop-up window at all).
- Upgraded to Windows 11 and Google Chrome (here financial institution worked but didn't download anything. Help section worked).
- Updated all software--no resolution.
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