Turbotax Widows repeatedly says IT-112R New York form not available; but I got a message from intuit that it is

EMail from intuit says to run update and it will appear, and I did update several times but Turbotax won't file my New York return because the form has not been accepted.  I  filed my federal and other states but am stuck in a loop with New York, because 
I can't even file it by mail.