State tax filing

I find it frustrating that after spending over two hours with customer service both chat AND call that my issue was not fixed just masked for a brief second and this has been an issue for Turbo Tax for over 2 weeks now.  I am having this issue even after deleting the form. I was ignored instantly by my first Expert on the app chat. 2nd Expert told me it was my mistake he was trying to fix it but he could not see my screen and it was my software yet it showed on my end I was screen sharing. I switched to my iPhone browser and nothing he suggested fixed the issue. He even suggested leaving it blank. He could not understand me telling him multiple times turbo tax would not let me move forward. He then told me to close the app and start a new chat to get help. 3rd Expert on the laptop browser had also a failed screen-sharing attempt. Told me they were having difficulties and then instantly exited the chat when I told her what was going on. 4th Expert did not show up on my laptop chat when I was trying to reconnect. I signed into the iPhone app and it showed 4th Expert tried to connect with me but it only showed loading on my laptop. 5th Expert on the laptop browser tried to have me search for a "K-1 form and jump to the link" but no such thing was showing on my end while trying to get more answers I decided to have Turbo Tax call me while I was on the chat. 6 Expert told me how to delete the form on the laptop, (spent less than 5 minutes on the call) and it showed it fixed the issue that I ended the chat AND call. I went to push ahead and it gave me the form again. 7th Expert after copying a pasting this on a laptop chat (below the message that came from their search bar) This expert told me this is an IRS issue, not turbo tax, and that Kansas is not accepting any returns right now and I cannot file my taxes. Wasted so much time and them making me think I was doing something wrong, even tho I have been filing with Turbo Tax for over 10 years now.