Last year turbotax took out the state taxes but I must have told TT to do it later (or maybe it's a default) so it came out in July. I (again, for some unknown reason) paid it online in May.
When I called the state in August they said they saw both payments and could issue me a refund but not for another 30 days. Apparently, after I called back a month later, it was all setup but had to get a supervisor signoff. That was four months ago and nothing has happened.
I'm reluctant to spend another few hours navigating the state's call tree. I can do that but since they never did what they said they would do the first time I'm not sure the second will be different.
So, not sure if calling is best option (I'm really dreading that), adding it directly as per the first response, or waiting to see if they send me something in the mail.
