@carissa,
That link you provided takes me right back to the page I started this post with. At the bottom of that page it does mention Deluxe, Premier or Self-employed. But those are not referenced near the top of that page. At the top, it only shows three options: one non-live version, LIVE Assisted and LIVE Full Service.
It makes no sense to show these three icons at the top (with the Start for free buttons), but then at the bottom of the page present even more (and different) options. This is not intuitive at all (no pun intended).
Most people will see those three big icons (with the pics of women) and click on the Start for free button. That's the most obvious thing to do.
If I click the "Start for free" on the non-live help version, which product do I end up buying? Deluxe, Premier, self-employed???
Thanks,
Andy
