@just1break
That sounds like a terrible experience. Sorry you're having to go through all that.
If you wish, you can contact Intuit Corporate and tell them your complicated and frustrating story. They should have someone review your experience. Ask them if someone can reach out to you by phone to assist you, or see if they will refund your money.
If you want to do that, you can go to the page at the link below.
Just below the page's header tabs, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link .. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email. So do not include any sensitive personal info.
https://www.intuit.com/company/executives/
