I submitted a refund request - and it was denied. This is the ludicrous response:
"TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.
Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable."
In other words - you can't ever get a refund from TurboTax. What about (as in my case) when you find out after you've paid to use TurboTax that it was wrong?? I didn't use the TurboTax version of my state return after I paid for it because the exclusion was not properly applied. I retyped the return using the NYS fillable forms, and correctly applied the exclusion - and got a refund that matched my calculations, not TurboTax's.
