State tax filing

Last year I did that kind of protest when they missed my easement refund as a PDF attachment.  Once the maximum wait period passed with no updates they were willing to escalate me to someone who has all the buttons for any situation.  Some kind of wizard behind the scenes who looked at my attachments and sent me the refund the next day.  It should work out but you'll likely have to patient before they'll help you.  Good luck.