Please try clearing your cache and cookies.
Your browser stores recently visited webpages as temporary files in a cache, which enables the pages to load more quickly when revisited. However, a full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
Here are the official instructions for the most popular browsers:
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive. On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
If that still does not work, then please call Intuit at 1-800-4-INTUIT (1-800-446-8848). TurboTax support is open daily from 5:00 AM to 9:00 PM PT. You will be able to share your screen with them and they can assist you with getting past this error.
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