ok. I was just going by the basic requirements when you check the franchise tax board info on CA.GOV site which says 30k max but his income is less than 21K as well. If I use the chart on the FTB CA.gov site, he should qualify. I'm thinking there is something turbo tax is missing or a glitch in their program. His tax info is very basic. just the W2 from the job he has had for a few years. nothing else.
