I called customer support last year. They were unaware of the issue and weren’t able to solve. I gave up and filed by mail (you have to do the fed by mail also if you can’t Efile state.
Now it’s a year later. Exact same problem. Customer support still clueless. Couldn’t or wouldn’t give me the state efile confirmation number that the program is telling me I have to call and get. Completely unacceptable.
