Yea, I agree. I’ve used intuit software for close to 30 years. Beyond increased capabilities and ease of use the biggest change has been the declining response to the customer experience when thing go south. I’ve historically been almost anti-social media so community was never real attractive to me. However due to the declining customer service at software companies (unless it cost at least 4 figures) I’ve been more or less force into community. It often works but is pretty time consuming. I hope they do arrive at a “fix” before the due date, however I gave up and made a trip to the usps, well maybe also stopped by the coffee shop so the trip wasn’t a totally miserable experience.
