Just adding my update from last week:
The good news is, I can be watching for a refund that DOES include the 50 cent transaction fee that was due when I went to the MO tax portal to pay, not knowing that the Direct Debit would come out (per the misinformation we have all been discussing for weeks).
The bad news is, the amount of time and effort it took to get there was pretty ridiculous.
Without telling you all of the ups and downs, I will just say that at the State level, it seems the left hand does not know what the right hand is doing, and not only were they unaware of the issue, the rep I spoke with did not even know that transaction fees existed, and for awhile I had to stand my ground that this was not something I or Turbotax should be responsible for (she literally told me in one message that I should ask Turbotax to refund any filing fees....umm, no, the fees came from the MO state website, so...)
Luckily after a few emails, I finally received the answer I was looking for and I should be receiving a full refund of the 2nd payment plus the transaction fee within the next 7 to 10 business days. One waits and watches...
