@jamiewatson12 - I agree with your comment regarding the customers vs technicians. If I worked in customer support I would be screaming to headquarters about this. It is a common problem and it is quite costly the amount of time spent researching the same thing and getting nowhere. I tried to submit again just now, and it did not work. No update to the software either. I figure we keep posting this and maybe we will get an answer. I am giving it until the weekend.
