I'm still having issues with this, and have spoken to a number of representatives, who have not been able to resolve this issue. I have already paid the $25 to file California state taxes, and have confirmed it is for the desktop version.
Here is a brief description of the steps that I get stuck on:
- Ready to File > Continue: Pop up "TurboTax needs to save your tax return before continuing" > OK
- Screen Opens: Let's Complete Your Purchase Online
Did you already pay for this product?
If you've already paid, enter your confirmation number .
Having trouble with your purchase or Internet connection? We can help you here .
- After linking the profile:
We’ve restored all products associated with this account...
You can access them whenever you’re ready. Here’s what we restored for you :
- TURBOTAX DESKTOP STATE RETURN CA TAX YEAR 2021 E-FILE
- Hitting Close brings be back to the following page:
- "Your Payment Didn't Go through. We noticed your payment didn't go through. Select continue to try again"
Rinse and repeat, and the payment is unable to go through. I have an Order ID for my charge, but I do not have a confirmation number. The dialogue seems to confirm that the payment is recognized, but will not register on the application. Please help!
