You need to contact CA FTB to determine the issue. Call (800) 852-5711 for assistance.
One thought -CA has the ability to take your refund to pay debts that are registered with them. You can call (916) 845-2867, Weekdays, 8 AM to 5 PM. You should also receive a letter explaining what they took and why. Here is the link to the CA Offset Program.
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