I found my own solution: I put the 2021 Turbotax file that had all my federal work on it in the trash (DO NOT EMPTY TRASH). Then I opened Turbotax, a generic new file pops up. I went to state tab, selected work on state, selected download state, selected my state to download, and downloaded it. Then I closed Turbotax, restored my file from the trash, reopened TurboTax, my original file opened up and state was already downloaded. I spent 2.5 hours on the phone, uninstalled and deleted allllll those folders and files- everything they told me to uninstall and delete. Still didn't work. This was after waiting on hold and getting disconnected. So I hope this helps someone!
